Terms & Conditions.

Warranty & Rights

All Consumers are covered by their legal rights under the Consumer Rights Act. We offer a 12 month, no quibble 'repair or replace' warranty. This warranty does not affect your legal rights under the Consumer Rights Act 2015

 

What does our warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the warranty Period.

We also cover accidental damage to the chairs mechanical components.

The chairs upholstery & wooden knuckles are excluded.

 

What will we do to correct problems?

YouFirst will repair the chair at no charge, using new or refurbished replacement parts. If we need to take the product away YouFirst will supply a replacement chair until yours is fixed. In the unlikely event that we cannot fix your chair, you will be offered a replacement.

How long does the coverage last?

The warranty period for physical goods purchased from YouFirst is 12 months from the date of purchase or date of delivery, whichever is later.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from YouFirst.

 

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

- General wear & tear

- Damage to upholstery & wooden knuckles

- Repair by anyone other than a YouFirst engineer

- Improper safekeeping or mishhandling

- Acts of nature/god

This does not affect your statutory rights.

To use our warranty service, please call 01903 259 048

Returns Policy

Whether bought online, phone, in-store or on a home visit, our policies are identical and listed below:

 

Exchange

If you feel the chair is not the right fit, we are happy to exchange the chair free of charge for another YouFirst chair if within 30 days of purchase. If any damage has occurred on our product in your care we reserve the right to refuse an exchange.

 

Returns

The chair owner has the right to return the chair within 14 days of purchase, or within 14 days from delivery. Whichever is later. We will collect the chair free of charge & you will be issued a full refund. The refund will be provided as soon as possible, and within 14 days after the day you informed us of your decision to cancel the contract. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

Returns Continued

You will not incur any fees as a result of the reimbursement.  If any damage has occurred on our product in your care we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Returned After 14 days

Any time after 14 days we offer a buy back service. This depends on the age and condition of the chair. All you would need to do is call us on 01903 259 048 and we can make you an offer. These terms are conditional to the chair being in the same condition to as it was sold. Any marks, stains or damage made after purchase and we reserve the right to refuse a refund. This does not affect your statutory rights.

Any questions please call us on 01903 259 048

Cancellation

Your right to cancel – The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days. It starts the day after the consumer takes physical possession of the goods, i.e. they are delivered.

 

To exercise your right to cancel this contract you must inform us by phone, email or completing our online cancellation form.

 

Upon cancellation, we will communicate to you an acknowledgment of receipt of such a cancellation on a durable medium (e.g. by email) without delay 

 

To meet the cancellation deadline it is sufficient for you to send your communication before the cancellation period has expired.

Any questions please call us on 01903 259 048

Click here to view the cancellation form.

Click here to download the form to print & post.