top of page

Help & Support

We will continue to help and support you with our telephone support team, helpful videos and nationwide engineer callouts.

If you have an issue please call us on:  01903 259048

Call Us

Discuss your issue with an engineer by just picking up the phone.

Identify

We will identify the issue. Most issues can be rectified over the phone.

Callout

If an engineer is needed, we aim to be with you in under 7 days

Warranty

Any repairs will be covered under a new warranty for your piece of mind

Useful Information

For all other help & support please browse through our support pages. We have tried to answer as many questions you may have here. If you have any further questions please call us on 01903 259048 or email info@youfirstchairs.co.uk

  • You can contact us multiple ways. Whether you're an existing customer or just browsing our dedicated team are here to help.

     

    Phone - 01903 259 048

    Email - info@youfirstchairs.co.uk

    Postal Address - 25-29 North Street, Worthing, West Sussex, BN11 1DU

  • Our large showroom located at 25-29 North Street, Worthing, BN11 1DU. We take pride in providing an excellent shopping experience with off-street parking and easy access for your convenience. Situated opposite Lidl, our showroom boasts over 50 riser recliner chairs of all sizes and styles, plus a selection of adjustable beds and mattress for you try before you buy. This ensures you find the perfect fit for your comfort.

  • Our showroom is open 10.00am - 5.00pm Monday to Saturday for drop-ins.

    We are closed Sunday.

     

    We understand that people are busy so we are happy to offer appointments outside of these hours and on Sunday, just call 01903 259048 to book.

  • We understand that visiting our showroom might not always be possible for everyone. That's why we offer free home visits for customers in our local area. This covers all of Sussex, Surrey, Hampshire, Kent & London.

     

    Our free home visits service allows you to experience the comfort and quality of our furniture in the comfort of your own home. 

     

    All our home visits are carried out by our experienced delivery engineers and not sales reps. There is never any obligation to purchase.

  • Booking a showroom appointment ensures we have the correct  specialist available. This way, we can address your needs more accurately and efficiently, saving you time and providing a higher quality service. To book an appointment simply call us on 01903 259 048

  • We offer a premium service with our free white glove delivery to ensure a seamless experience for our customers. When you make a purchase, our expert delivery team takes care of everything. This includes placing your furniture in the room of your choice, setting it up correctly and securely, adjusting it to your liking for maximum comfort, and providing a thorough demonstration of its features and functions. Before we leave, we'll also document all the delivery and setup details to ensure everything is accounted for and remove and dispose of any packaging. We can also offer a 48 hour doorstep pallet delivery service. Please call 01903 259048 for more details.

  • As part of our delivery service we offer free removal of like-for-like furniture when you purchase chairs and beds from us. This makes the transition over to your new furniture completely stress free. We also use this as a chance to give back to the local community. Whenever possible, we donate the gently used furniture we collect through our removal service to local charities to help them raise money for their excellent work. Please be aware we need notice if we are to remove furniture before the delivery team arrives.

  • Signing up for our email newsletter is a great way to stay informed and receive relevant information, updates on new products, as well as helpful tips and tricks. You can sign up by clicking here.

     

    By signing up, you'll receive regular updates and valuable content directly to your inbox. Our email newsletters are carefully curated to provide you with relevant information, including news about new products and exciting offers. Additionally, you can expect to receive useful tips and tricks related to furniture care, and other related topics.

  • Ordering your brochure is a simple and convenient process, designed to provide you with all the information you need about our products. Ordering our brochure is the first step toward discovering the variety and quality of our furniture offerings. You can have an E-brochure sent to you via email, or our printed brochures sent speedily through the post.

Chat to us

Chatting to us is the first step to finding superior comfort and support. We can advise you on the best path and answer any questions you may have. 

Whether you choose to buy from us or not, we will always be happy give advice, making sure you get the correct support.

 

You can always book a face to face appointment so we can talk more in-depth about your needs and demonstrate our furniture. Booking an appointment ensures we have the right specialist on hand to give you the best advice. You can book by contacting us in any way - whatever is easiest for you.

Alternatively you can drop into our Worthing showroom anytime Monday to Saturday - 10am to 5pm

Telephone

01903 259048

Email

info@youfirstchairs.co.uk

Web Chat

Click on the orange icon bottom right of the screen.

Drop in

25-29 North Street, Worthing, BN11 1DU

Legal stuff

Here you can view all of our terms and conditions. Feel free to contact us if you have any questions.

  • You can contact us multiple ways. Whether you're an existing customer or just browsing our dedicated team are here to help.

     

    Phone - 01903 259 048

    Email - info@youfirstchairs.co.uk

    Postal Address - 25-29 North Street, Worthing, West Sussex, BN11 1DU

  • Our large showroom located at 25-29 North Street, Worthing, BN11 1DU. We take pride in providing an excellent shopping experience with off-street parking and easy access for your convenience. Situated opposite Lidl, our showroom boasts over 50 riser recliner chairs of all sizes and styles, plus a selection of adjustable beds and mattress for you try before you buy. This ensures you find the perfect fit for your comfort.

  • Our showroom is open 10.00am - 5.00pm Monday to Saturday for drop-ins.

    We are closed Sunday.

     

    We understand that people are busy so we are happy to offer appointments outside of these hours and on Sunday, just call 01903 259048 to book.

  • All mobility furniture is classed as a VAT Relief product. This means if you have a long term medical condition you will be eligible for VAT relief. The vast majority of our customers can claim. Just fill out our simple online declaration and that's it! No VAT to pay!

     

    Am I eligible for VAT relief?

    You don't have to be disabled to claim relief from VAT. You are eligible if you suffer from any long term illness which affects your everyday life. This can be many things. Some common illnesses for example are: Alzheimers, Angina, Arthritis, COPD, Dementia, Diabetes, Oedema, Parkinson's, Partial Sightedness, Rheumatism to name a few.

     

    How do I claim VAT relief? Just fill out our simple online self declaration. All it asks for is your name, address and reason for VAT exemption. No 'proof of disability' is needed. This can be done before or after purchasing furniture from us. As per GDPR data protection law and practice, all your personal and medical details collected are secure and confidential.

bottom of page